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1. How do you ship your products and when will they arrive?
Products are shipped via USPS or UPS Ground depending on the weight/size of the product, unless otherwise specified. Delivery timeframes are specified during checkout. Due to the large number of personalized items, please allow up to 3-5 business days for items to ship. On average, most packages will be completed and arrive to you within 5-10 business days depending upon your location. If any of the products you have placed on your order are on a backorder status, we will notify you by via e-mail.
2. Do you ship internationally?
We ship internationally to Canada, Mexico and Puerto Rico. If you would like a product shipped to other countries, please email: support@sweetestgifts.net
3. What is the best way to contact Customer Service for Support
The fastest way to receive customer support is via email to support@sweetestgifts.net. Your request will be reviewed and you will be promptly responded to.
4. I need suggestions for items for my wedding, can you help?
We are happy to offer suggestions and help make your wedding day special and unique. Just drop us an email at support@sweetestgifts.net and a customer support specialist will assist you with ideas and suggestions. For large quantity orders, we offer bulk discounts as well and will be happy to provide you with a personalized quote.
5. I didn't find anything I really wanted, do you have any suggestions?
We are happy to offer suggestions. Just drop us an email at support@sweetestgifts.net and a gift specialist will assist you with ideas and your order. Let us know the type of occasion/event, something about the recipient (hobbies, interests, etc) and we will do our best to find a unique product just for them.
6. Do you offer quantity discounts?
Absolutely. Just drop us an email at support@sweetestgifts.net with the product(s) and quantity you are interested in and we will provide you with a quote.
7. I'm not satisfied with my order, what should I do?
We are committed to 100% customer satisfaction. If you are not satisfied with your product, email us at support@sweetestgifts.net and we will work with you to rectify the issue. Please see our Return Policy in our Terms and Conditions. Personalized orders are non-refundable.
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